Help

Getting Started

Before you can login and perform any tasks using MailFlexRemote your company must be registered with MailFlex as an online client. If your company is not yet registered please contact MailFlex.

Benefits of Registering as an Online Customer

MailFlexRemote gives MailFlex customers the ability to manage their accounts securely over the internet. This gives clients more flexibility with how MailFlex processes their data and decreases data to mail turnover time.

Frequently Asked Questions

  1. What should I do if I forgot my password?
  2. Why is my account disabled and how can I enabled it?
  3. Are usernames and passwords case sensitive?
  4. Every time I try to login I am prompted to change my password and I don't know what to do?
  5. I am not a MailFlex customer, can I still use MailFlexRemote?
  6. I'm worried about transmitting important information over the internet, is MailFlexRemote secure?
  7. Where can I find help about using MailFlexRemote?

What should I do if I forgot my password?

From the MailFlexRemote login page click on the link Lost Password. Enter your username and email address in the input boxes and click on the submit button. Within minutes a new password will be sent to your email address which can be used along with your username to log into MailFlexRemote.

Are usernames and passwords case sensitive?

Passwords are case sensitive, but your username and email address are not.

Every time I try to login I am prompted to change my password and I don't know what to do?

Whenever your password is reset you must change your password on the next login. You will not be allowed to perform any task until you enter your old password along with a new password. If you do not remember your old password perform the lost password procedure.

I am not a MailFlex customer, can I still use MailFlexRemote?

No, MailFlexRemote is only for MailFlex customers.

I'm worried about transmitting important information over the internet, is MailFlexRemote secure?

Yes, the MailFlexRemote website is secure. It uses SSL(secure sockets layer) to create and encrypted link between your browser and the MailFlexRemote webserver. This link ensures that all data passed between the web server and browser remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Where can I find more help about using MailFlexRemote?

This help section is only intended to provide information about MailFlexRemote and the various procedures available on the login screen. A much more detailed help section is available to Contacts after they have successfully logged in to the system.